Privacy Policy

Last updated: 9 November 2026

The Service Magazine is a free public magazine about cleaning, trades and wider service industries. It is operated by Setjob, a trading name of SETJOB LTD (company number 16620992), whose registered office is 124–128 City Road, London, England, EC1V 2NJ. “We”, “us” and “our” mean SETJOB LTD.

The magazine publishes editorial stories, news and blogs, a moderated company directory and event information, including links to Setjob Summit registration. Summit or other linked-service registration may be handled outside this magazine under separate Setjob privacy information or event terms. The magazine has no reader accounts and takes no reader payments.

Information we receive

• Newsletter: when you choose Subscribe, we save your email and record your subscription or unsubscribe choice so we can send requested communications and respect an unsubscribe.
• Contact messages: the form stores your name, email, subject and message so the editorial team can respond.
• Story suggestions: a suggestion can include your name, email, optional company, headline, summary and link. An administrator may turn it into a draft with suggested-by attribution; submission does not mean publication.
• Company listings: the private submission includes an editorial contact name, email and optional phone. We use these for review; only selected fields are displayed publicly. They can include company name, sector, city, region, website, services, description, logo and optional public email or phone. A “verified” badge is an editorial or administrative label based on our review, not independent certification or a guarantee of licensing, quality, safety or endorsement.

Published listings and stories are public and may be indexed, copied or republished by others. Do not put confidential or unnecessary personal information into a submission.

Why we use information

• We use newsletter information on the basis of your consent to send magazine communications. You can withdraw it through the unsubscribe link or by contacting us.
• We rely on your consent to publish optional personal contact details that you choose to make public in a directory listing. Withdrawal normally stops future consent-based processing unless another lawful ground applies; it cannot recall material already seen, copied or indexed by others.
• We use contact messages, story suggestions and private listing details for legitimate interests in answering enquiries, administering submissions, editorial review and directory management. Publishing a contributor name or attribution is part of that editorial interest.
• We use technical and security information for legitimate interests in operating and protecting the site, and where necessary to meet legal obligations.
• We may use information to comply with law, defend a legal claim, or protect the site and people.

We do not make legal or similarly significant decisions solely by automated processing. Directory approval, editorial decisions and publication requests receive human review.

Logs, cookies and local storage

Our web server records ordinary access information such as IP address, request time, browser, referrer, response status and requested resource for security, reliability and diagnosis. Forms use session and CSRF protection. Administrative access is restricted and the site uses HTTPS, although no online service is risk-free.

Sharing and hosting

Published directory and editorial material is public. We share submissions with authorised administrators, service providers for hosting, storage, security and delivery, and authorities where law requires it. We do not currently run advertising or analytics.

Application hosting and storage are configured with AWS in London. Other providers may process information outside the UK, and their own terms and privacy information may apply. Contact us about a particular international transfer.

How long we keep information

We keep information only while needed for its purpose, a related legitimate purpose, or a legal or security need. Listings are kept while useful and published unless corrected, withdrawn or removed. Newsletter information is kept while subscribed; after unsubscribe, we may retain a minimal suppression record to prevent unsolicited re-subscription. Messages, suggestions and logs are kept for response, editorial, operational or security needs. Backup copies may retain information until replaced or removed through the backup lifecycle. Contact us for information about the retention of a particular record.

Your choices and rights

You can unsubscribe at any time. You can ask us to correct or remove a listing, amend story attribution, or stop using information. Depending on circumstances and applicable law, you may have rights to access, correct, erase or restrict data, object to legitimate-interest processing, or receive portable information. Rights are not unlimited: we may need information for legal, security or suppression purposes, and public copies held by others are outside our control.

Withdrawing consent stops future consent-based processing unless another lawful ground applies; it does not make earlier processing unlawful. We will consider a request to change or remove published material under the circumstances and applicable law, but copies held by others are outside our control. If we rely on legitimate interests, we will consider an objection against the relevant circumstances. We may verify identity before completing a request.

If you are unhappy with how we handle your information, please contact us. You can also complain directly to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/.

Contact us

Use theservicemagazine.com/contact for privacy questions, corrections, access requests, unsubscribe help or listing changes. You can also write to SETJOB LTD at 124–128 City Road, London, England, EC1V 2NJ.

We may update this policy when the magazine or its data practices change. The date at the top tells you when the current version was published.